Customer Support Associate

3 days ago

Noida, Uttar Pradesh, India Renvio Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Location:
Noida

Experience:
0–1 year

Employment Type:
Full-time, US Shift

Position - Immediate Joiner

About the Role

We're seeking a motivated and detail-oriented
Customer Support Associate
to join our team. This is a great opportunity for someone early in their career who enjoys solving problems, helping clients, and learning about software products in a healthcare technology environment.

You'll play an important role in assisting clients, maintaining documentation, and collaborating with internal teams to deliver a great customer experience.

Key Responsibilities

1. Client Support & Issue Resolution

  • Respond to client inquiries and assist with product-related issues.
  • Escalate complex issues to senior team members as needed.
  • Follow up to ensure timely resolution and client satisfaction.
  • Log inquiries, feedback, and resolutions in the ticketing system (Intercom).
  • Achieve performance targets for response time and satisfaction scores.

2. Knowledge Management & Documentation

  • Maintain and update user manuals and quick reference guides (QRGs).
  • Document product enhancements and feature updates.

3. Collaboration with Internal Teams

  • Work with Client Support Specialists and cross-functional teams to prioritize and resolve issues.
  • Share client insights to help improve product features and usability.

4. Data Privacy Awareness

  • Handle all client data securely and in compliance with internal policies and relevant regulations (e.g., HIPAA).
  • Use secure communication channels for all client-related correspondence.

5. Continuous Learning

  • Participate in training sessions to improve product knowledge and support skills.
  • Stay updated on new product features, workflows, and policies.

Qualifications

  • 0–1 year of experience in a USA client-facing role (product support or customer service preferred).
  • Basic proficiency with client support tools (e.g., Intercom) or eagerness to learn.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication skills — both written and verbal.
  • Ability to work effectively within a team.
  • Curiosity to understand product functionality and learn quickly.
  • Familiarity with healthcare data privacy concepts (e.g., HIPAA) is a plus.
  • Enthusiasm to grow in a support-focused role.

Share your resume at or

  • Customer Support Associate

    3 days ago

    Noida, Uttar Pradesh, India House of Fett Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Position: Customer Support Associate Immediate JoinerLocation: In-house (House of Fett)Address: B 52, Sector 6, Noida 201301Responsibilities:Make outgoing calls for order confirmations and customisations.Handle order tracking and delivery follow-ups.Resolve customer queries through calls, emails, or chat.Manage RTO (Return to Origin) calls and coordinate...

  • Customer Support Associate

    3 days ago

    Noida, Uttar Pradesh, India Kareer Hubb Full time ₹ 2,10,000 - ₹ 4,20,000 per year

    Hiring for Customer Support AssociateSalary upto 35k per month5 Days workingCabs both sideLocation : Gurgaon / NoidaGraduate / Undergraduate both can applyExcellent English communication skills required.Job Type: Full-timePay: Up to ₹35,000.00 per monthBenefits:Commuter assistanceFood providedHealth insuranceLeave encashmentProvident FundLanguage:English...

  • Customer Support Executive

    7 days ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time ₹ 22,000 per year

    We are hiring Customer Support Executives for our Domestic Chat Process team. The ideal candidate should have strong communication skills, a customer-first attitude, and the ability to handle customer interactions efficiently through chat support. Candidates with prior BPO experience are preferred, though motivated freshers with excellent skills will also be...

  • Customer Support

    1 week ago

    Noida, Uttar Pradesh, India Expert Staffing Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    What you will be doingProvides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine...

  • Hiring || Customer Support Associate

    2 days ago

    Greater Noida, Uttar Pradesh, India NCR Eduservices Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Position : Global Support AssociateLocation: Greater Noida West (Work from Office)Experience: 3-5 YearsWorking Days: Monday to Saturday (1st & 3rd Saturday Off & All Sun Off)Shift Timing: 9-hour shift between 11:00 AM to 12:00 AM ( Drop facility after 9 PM).About the RoleWe are seeking a proactive and customer-focused Global Support Associate to deliver...

  • Associate/Senior Associate-Customer Support

    1 week ago

    Noida, Uttar Pradesh, India VISIT Internet Pvt. Ltd. Full time ₹ 4,08,000 per year

    Visit HealthCustomer Support AssociateFULL-TIME NOIDAAbout UsVisit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem...

  • Customer Support Associate

    1 week ago

    Noida, Uttar Pradesh, India IEnergizer Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Job Title: Customer Support Executive – US Roadside Assistance (Voice Process) Location: Noida, India Experience: Minimum 1 Year in International Voice BPO Process Shift: US Rotational Shifts (Including Rotational Offs) Workdays: 5 Days a WeekJob Description:We are looking for a dedicated and customer-oriented Customer Support Executive to join our US...

  • Customer Support Associate

    2 weeks ago

    Noida, Uttar Pradesh, India Novora Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Novora is a direct-to-consumer (DTC) brand redefining the future of medical apparel via proprietary fabric technology and innovative garment construction and design. Our mission is to inspire a new aura of medical professionals by developing technologically advanced medical apparel.As we scale, we're looking for a dynamic, detail-oriented, and...

  • Customer Relationship Manager

    1 day ago

    Noida, Uttar Pradesh, India Tek Support Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description:Job Title: Customer Relationship Manager (CRM) (females)Location: Noida (100% Onsite)Experience Required: 4+ YearsPreference: (female) Candidates (Local candidates preferred)Job Description:We are looking for a dedicated and dynamic Customer Relationship Manager (CRM) to join our team in Noida. The ideal candidate will be responsible for...

  • Customer Support Associate

    2 weeks ago

    Noida, Uttar Pradesh, India Wishbag Online Pvt Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Key Responsibilities:Handle customer queries via calls, emails, and chat in a professional and timely manner.Assist customers with order tracking, returns, refunds, and product information.Coordinate with the warehouse, logistics, and sales team for issue resolution.Maintain accurate records of customer interactions in CRM tools or Excel sheets.Identify and...