Customer Onboarding Associate
9 hours ago
Join SaaS Labs, where innovation meets excellence SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads, our portfolio includes JustCall, Helpwise, Dialworks, EasyCalendar, CallPage, Atolia, and CallRoot.
What is in this role for you?We believe onboarding is not just a process—it's the first chapter in the customer's success story. As a Customer Onboarding Associate, you'll shape that story by ensuring new customers experience value quickly, confidently, and seamlessly. You'll be their trusted guide and advisor, influencing how they adopt and grow with SaaS Labs.
What You'll DoUnderstand customer objectives, challenges, and use cases
Own the onboarding journey: design success plans, train, and activate customers
Drive smooth product implementation and ensure customers reach their first "aha" moment
Educate customers on best practices and workflows
Collaborate with Sales, Product, Engineering, and Success across time zones
Build trust with executives and proactively manage at-risk customers
Ensure a warm, structured handover to the Customer Success team
2-5 years in B2B SaaS onboarding or success, ideally with US customers
Strong communication skills to engage senior executives and global clients
Proven track record of driving adoption, retention, and customer delight
Experience with tools like Gainsight, Totango, or ChurnZero
Analytical, problem-solving mindset with data-to-action skills
Deep understanding of SaaS and business processes
Ability to translate customer needs into technical requirements.
Global customer experience across varied segments
Knowledge of APIs and Webhooks will be a plus.
Opportunity to work and collaborate with a truly global team spread across 6 countries
Routine hackathons and learning boot camps to promote knowledge sharing
Comprehensive medical benefits and term insurance
Ready to shape customer journeys and make an impact from day one? Apply now and be part of our growth story. Curious about what we're building? Follow us on LinkedIn to be the first to know
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