Associate

2 days ago


Noida, Uttar Pradesh, India Echo Full time

Company Description

Echo is a leading provider of customer service operations for the water sector, specializing in customer contact handling, billing, meter reading, and debt collection. It is the developer of RapidXtra, the UK's market-leading water customer care and billing system, as well as Aptumo, a global cloud-based water billing software on Salesforce. By combining best-in-class technology, innovative processes, and skilled professionals, Echo delivers end-to-end customer management solutions for utility companies. For more information, please visit

Role Description

This is a full-time, on-site role for an Associate based in Noida. The Associate will be responsible for supporting day-to-day operations such as customer interactions, billing processes, data management, and resolving customer queries. The role also involves contributing to efficient service delivery and ensuring a seamless experience for customers, while maintaining high-quality standards.

Qualifications

  • Proficiency in customer service, communication, and problem-solving skills
  • Knowledge of billing systems, data management, and operations support
  • Experience with process enhancement and organizational skills
  • Basic understanding of cloud-based systems and technology tools
  • Ability to work effectively in a team and adapt to dynamic environments
  • Educational background in business, technology, or a related field preferred


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