Apprentice - Customer Engineering

2 days ago

Noida, Uttar Pradesh, India Adobe Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Role: Associate Technical Product Consultant
 

Location: Noida
 

Program Duration: 6 months

Education: Completed any Undergrad course in 2023/24 OR Completed any Post Graduate course in 2023/24/25

Shift – Rotational: including night shifts

Program Overview
Adobe is looking to engage and groom passionate, enthusiastic, and product-support-focused talent to join
its India Customer Engineering business unit. This team supports Adobe Experience Cloud products,
onboarding new customers and serving as the single point of contact for enterprise clients.
As part of this program, apprentices will be trained to deliver high-quality technical support, manage
customer issues within service levels, and gain exposure to enterprise product ecosystems.

Key Responsibilities

• Act as the first point of contact for customer concerns relating to technical issues.

• Advocate for customers and represent their needs to internal product teams.

• Provide timely responses and resolutions to product/technical inquiries.

• Deliver solutions within established SLA guidelines.

• Stay updated on customer priorities and critical business events.

• Record and document customer issues per process guidelines.

• Troubleshoot and qualify cases before escalating to engineering.

• Answer product functionality/usage queries.

• Handle high-priority technical issues.

• Contribute by creating knowledge base articles, whitepapers, and forum participation.

• Participate in 24x7 shift coverage.
Skills and Technical Knowledge

• Front-End Development: HTML, AngularJS, React, UI, JavaScript, CSS

• Java Technologies: Java, J2EE, Servlets, JSP, JSTL, Spring, Hibernate

• Scripting & Programming: PHP, Python, PySpark

• Web Development: XML, XHTML, JavaScript, JSP, RESTful Web Services, CMS tools

• Database: Strong SQL knowledge and hands-on with at least one database

• Operating Systems: Exposure to Windows, Linux, iOS

• Additional: Digital marketing knowledge is an advantage
Candidate Profile

• Strong analytical and problem-solving skills

• Excellent communication skills in English (written & verbal)

• Ability to multitask and work under pressure

• Recent graduates or professionals with 6 months – 1 year experience

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email  or call

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