Customer Support Engineer Analyst

4 days ago

Noida, Uttar Pradesh, India GE VERNOVA Full time ₹ 5,00,000 - ₹ 15,00,000 per year

**Job Description Summary****

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Job Description

Roles and Responsibilities

  • Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
  • Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
  • Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
  • May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
  • A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Required Qualifications

  • For roles outside of the USA- Candidate shall be an engineering graduate (B.E./ B. Tech)
  • For roles in USA - Bachelor's degree [in X discipline(s)] from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

  • Experience of 4-5 years, with Strong oral and written communication skills. Ability to document, plan, and execute action plans.
  • Candidate shall have good understanding of IT Networks
  • Candidate shall be well-versed with SCADA system and technology
  • Candidate should have basic understanding of System Architecture and telemetry
  • Basic understanding of Cyber security aspects
  • It's a customer front facing role, hence customer needs have the right confidence to take up matters accordingly
  • This role is based at customer site location (Orissa/ Bhubaneshwar) and candidate needs to operate from SiteNote:To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

  • Research Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India Research Support Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring – Research Analyst (Full-Time, Remote)About UsResearch Supportprovides end-to-end academic and research assistance—ranging from crafting impactful titles to developing full-fledged research papers, theses, proposals, and synopses. We empower researchers, students, and professionals to transform their ideas into high-quality publications with...

  • Customer Support Engineer Analyst

    6 days ago

    Noida, Uttar Pradesh, India GE Vernova Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description SummaryProvides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts quality of own work and the work of others on the team. Executes standard...

  • Customer Support Engineer Analyst

    6 days ago

    Noida, Uttar Pradesh, India GE Vernova Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description SummaryProvides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts quality of own work and the work of others on the team. Executes standard...

  • Business Analyst- Support

    4 days ago

    Noida, Uttar Pradesh, India Visdum Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About Visdum:Visdum is a fast-growing SaaS startup revolutionizing Sales Compensation Management. Founded by ex-Oracle executives with 50+ years of combined experience, our mission is to democratize and simplify the way high-performing SaaS companies manage their sales commissions.Our platform empowers Finance, Revenue Operations, and Sales teams by...

  • Engineering Analyst

    9 hours ago

    Noida, Uttar Pradesh, India Qualtech Consultants Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title – Engineering AnalystOverview:Engineering Analyst will dive head-first into creating innovative Solutions as a member of our Software Engineering GroupWill be part of an inspiring and curious team of technologists dedicated to improving the design, analytics, development, coding, testing and application programming that goes into high quality...

  • Sales Support Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India 2A Company Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company Description2A Company is a Real Estate Investment Firm offering end-to-end services in raising private equity, investment advisory, asset management, mergers and acquisitions, and specialized funding. We focus on the changing needs of clients and provide comprehensive real estate services under one roof with a commitment to timely delivery. Operating...

  • Senior Engineering Analyst( Java)

    36 minutes ago

    Noida, Uttar Pradesh, India Qualtech Consultants Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title – Engineering Analyst (Java) Overview: · Engineering Analyst will dive head-first into creating innovative Solutions as a member of our Software Engineering Group · Will be part of an inspiring and curious team of technologists dedicated to improving the design, analytics, development, coding, testing and application programming that goes into...

  • Customer Success and Support

    5 hours ago

    Noida, Uttar Pradesh, India Invia Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    My Fleet Manager (MFM) Service Desk Analyst - Shift timings - 3 AM to 12 noonAs a key member of the Customer Success team, you will be responsible for providing high-quality customer support and fostering long-term relationships with telecommunications clients. This role requires exceptional communication skills, technical proficiency, and a strong...

  • Customer Support

    4 hours ago

    Noida, Uttar Pradesh, India Aeris Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As a Technical support engineer, you will provide technical support to customers world-wide. Will demonstrate excellent interpersonal skills while troubleshooting technical issues, provide timely customer feedback, and support roll-out of new applications, among other duties.What You'll Be Responsible For:Troubleshooting technical issues directly with...

  • Sr. Technical Support Analyst

    1 week ago

    Noida, Uttar Pradesh, India FCS Software Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Sr. Technical Support Analyst - MobileExperience: 8+ YearsLocation: 100% RemoteDuration: 12 months + ContractWork Timings: Rotational ShiftJob DescriptionAbout the Role Youll act as the first line of defense for issues related to our iOS and Android SDKs, helping customers understand how to best integrate, configure, and optimize our technology...