Customer Support Engineer Analyst

4 days ago

Noida, Uttar Pradesh, India GE VERNOVA Full time ₹ 5,00,000 - ₹ 15,00,000 per year

**Job Description Summary****

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Job Description

Roles and Responsibilities

  • Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
  • Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
  • Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
  • May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
  • A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Required Qualifications

  • For roles outside of the USA- Candidate shall be an engineering graduate (B.E./ B. Tech)
  • For roles in USA - Bachelor's degree [in X discipline(s)] from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

  • Experience of 4-5 years, with Strong oral and written communication skills. Ability to document, plan, and execute action plans.
  • Candidate shall have good understanding of IT Networks
  • Candidate shall be well-versed with SCADA system and technology
  • Candidate should have basic understanding of System Architecture and telemetry
  • Basic understanding of Cyber security aspects
  • It's a customer front facing role, hence customer needs have the right confidence to take up matters accordingly
  • This role is based at customer site location (Orissa/ Bhubaneshwar) and candidate needs to operate from SiteNote:To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

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