Customer Support Technical Specialist I

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better- Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

Reporting to the Customer Support Manager, the Application Analyst is responsible for delivering business-to-business application support to Dayforce customers. This role collaborates with client administrators (including payroll, HR, Finance and IT administrators) and third-party vendors to champion customer priorities and drive integration incidents to closure. The Application Analyst will combine excellent analytical, technical, and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support.

You will demonstrate initiative, agility and follow-through on areas of responsibility by developing solid product and domain expertise. This will allow you to maintain the highest level of customer satisfaction by providing proactive support and consistently exceeding customer expectations. The leadership team will look to you to provide peer to peer mentoring, identify knowledge gaps and provide feedback.

What you'll get to do

• Leverage strong analytical and problem-solving skills to efficiently resolve incidents
• Provide customers with regular and timely incident updates
• Maintain the highest level of customer satisfaction
• Reproduce and meticulously documents software defects
• Contribute to the support knowledgebase
• Enhancing the customer support experience
• Optimizing internal processes and procedures

Skills and experience we value

• Candidate must possess at least a Bachelor's / College Degree in Computer Science / Information Technology, Human Resource Management or equivalent
• At least 1-3 years of working experience in helpdesk support, application troubleshooting with customer focused role or equivalent
• Strong analytical skills; demonstrated ability to bring high complexity customer issues to resolution
• Ability to work flexible hours and a willingness to work on-call if required
• Asia Payroll processing knowledge is an advantage
• Experience with HCM (HR, Payroll, Workforce Management) applications
• Previous customer support experience
• Familiarity with Microsoft Technologies (SQL) will be an advantage

What's in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

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Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process