Customer success Executive

2 hours ago

Noida, Uttar Pradesh, India Arting Digital Private Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Position- Customer success Executive

Exp- Freshers-2 yrs

Notice Period- Immediate joiner-30 days

Working days/Timing- 5 days

Skills- Should be open to travel upto 25%, Sales, tech products to support client demos

Job Overview:

We are looking for a proactive and customer-focused Customer Success Executive to join our team. The ideal candidate will be responsible for building strong client relationships, supporting product demonstrations, and ensuring a seamless customer experience. This role requires a blend of communication, coordination, and basic understanding of tech or software products.

Key Responsibilities:
  • Build and maintain strong, long-lasting customer relationships.
  • Conduct client onboarding sessions and deliver product demonstrations.
  • Understand customer needs and provide appropriate solutions using our tech products.
  • Collaborate with internal teams (sales, product, support) to ensure smooth service delivery.
  • Identify opportunities to upsell or cross-sell products and contribute to revenue growth.
  • Track customer issues and ensure timely resolution.
  • Travel up to 25% for client meetings, demos, and on-site support when required.
Required Skills & Qualifications:
  • Bachelor's degree in any discipline.
  • 0–2 years of experience in Customer Success, Sales, or related roles (freshers welcome).
  • Good communication and interpersonal skills.
  • Ability to understand and explain tech products to clients.
  • Positive attitude, problem-solving skills, and customer-centric approach.
  • Willingness to travel as needed (up to 25%).

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