Customer Support Specialist

1 day ago

Noida, Uttar Pradesh, India NetAmbit Full time ₹ 8,00,000 - ₹ 12,00,000 per year


Customer Helpline & Product Support Specialist

Location : Noida

Work Timings : 9:30 am to 6:30 pm

Requirement : 2

6 days Working

Noida Sector 15

We're looking for a dynamic professional to be the
first point of contact
for our customers, handling inquiries related to our
BFSI products
and Digital Journeys . This role blends
customer service excellence
with
product development support
, requiring technical aptitude and strong coordination skills.


Key Responsibilities

Customer Support & Coordination

  • Handle customer helpline queries related to Products
  • Coordinate lead management & pre-sales support
  • Ensure smooth customer journeys & timely follow-ups
  • Collaborate with internal teams & external partners for quick issue resolution

Product Development Support

  • Analyze user journeys to identify friction points & improvements
  • Provide customer insights to shape product roadmap
  • Collect & synthesize user feedback for validation
  • Present findings & recommendations to stakeholders
  • Act as a bridge between customers & product teams


Required Qualifications

Technical & Product Skills

  • Basic understanding of tech & product development
  • Strong analytical & problem-solving mindset
  • Familiarity with
    Figma
    , wireframing & prototyping
  • Attention to detail & data-driven decision making

Communication & Interpersonal Skills

  • Excellent verbal & written communication
  • Strong stakeholder coordination abilities
  • Self-motivated; works independently & in teams


Experience Requirements

  • Experience assisting customers in pre-sales journey
  • Background in customer service or support roles
  • Exposure to customer success/journey closure activities (preferred)


Preferred Qualifications

  • Product management or UX/UI experience (internships/projects welcome)
  • Knowledge of user research methods & customer feedback analysis
  • BFSI/fintech background is a plus
  • Basic web/mobile tech knowledge & design principles
  • Familiarity with product analytics & digital journey mapping

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