Technical Support Specialist
4 days ago
We are seeking an experienced IT professional to fill the role of Help Desk Technician. This is a senior position that requires excellent technical skills and strong communication abilities.
This position involves providing technical support to our customers, troubleshooting issues, and implementing solutions. The ideal candidate will have previous experience in a help desk environment and possess excellent interpersonal and communication skills.
- Key Responsibilities:
- Provide technical support to customers via phone, email, or in-person
- Troubleshoot issues and implement solutions
- Document all interactions and maintain accurate records
- Maintain systems and processes within the IT department
Requirements:
- Previous experience as a help desk technician
- Excellent technical skills, including knowledge of Windows Server and Linux OS
- Excellent interpersonal and communication skills
- Ability to work independently and as part of a team
- Enthusiasm for helping others
Preferred Skills:
- Experience with SQL
- Fortinet experience desirable but not necessary
- Strong understanding of networks (DHCP, DNS, etc)
What We Offer:
- A challenging and rewarding role in a fast-paced environment
- The opportunity to work with a talented team of IT professionals
- A competitive salary and benefits package
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