Technical Support Specialist

3 days ago


Bhavnagar, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 10,00,000
Job Overview

The role of a Technical Support Specialist is to provide high-quality technical assistance to users of client application software. The specialist will respond to inquiries regarding errors, problems, or requests and identify, research, and resolve technical issues.

Key Responsibilities:
  1. Provide technical assistance for users of client's application software by responding to inquiries regarding errors, problems, or requests
  2. Identify, research, and resolve technical problems
  3. Use the IT Service Management system to review and respond to requests for support
  4. E
Required Skills and Qualifications:
  • Familiarity with IT service management systems
  • Excellent problem-solving skills
  • Strong communication skills
  • Able to work independently and as part of a team
Benefits:

This role offers a unique opportunity to work in a dynamic environment and contribute to the success of our organization. As a Technical Support Specialist, you will have the chance to develop your skills and knowledge in a rapidly evolving field.

Others:

Please note that this role requires 1-2 years of experience in a similar position. Additionally, the ideal candidate should be located in Dehradun, Uttarakhand (on-site).

Troubleshooting Services:
  1. Password resets
  2. Add/Remove O365 licenses
  3. Fix broken mapped network drives
  4. Add/remove PC user (Local/Domain)
Service Desk Email Response:
  1. Create tickets and collect basic client information
  2. Company information
  3. User
  4. Issue
  5. Who's affected


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