
Effective Technical Support Specialist
1 day ago
We are seeking a skilled and motivated Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support to users, setting up Clients Mac IOS, installing Client applications, troubleshooting hardware and software issues, and documenting work.
The role involves ensuring minimal disruption to our IT environment and requires strong customer service skills, good analytical skills, faster tech learning ability, time management skills, and follow processes.
As a Technical Support Specialist, you will also be responsible for installing and troubleshooting OS and Mac OS, software patch testing/management, firmware and driver testing/updating, trouble shooting Client networks, training users, BCP/DR activities, Comp Hardware, CCTV support, technical documentation, info/e security, ticketing tools, various OS, and documentation.
- Provide technical support to users
- Setup Clients Mac IOS (Mac book/System)
- Install Client applications
- Troubleshoot hardware and software issues
- Install and troubleshoot OS and Mac OS
- Software patch testing/management
- Firmware and driver testing/updating
- Trouble shoot Client networks
- Train users
- BCP/DR activities
- Comp Hardware
- CCTV support
- Technical documentation
- Info/e security
- Ticketing tools
- Various OS
- Strong customer service skills
- Good analytical skills
- Faster tech learning ability
- Time management skills
- Follow processes
- Strong documentation skills
- Good communication skills (written and verbal)
- Multitasking abilities
- Team player
This is an exciting opportunity for a motivated individual who can work effectively in a team environment.
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