Technical Support Specialist

3 days ago


Bhavnagar, Gujarat, India beBeeSupport Full time ₹ 50,00,000 - ₹ 85,00,000
Job Overview

We are seeking a highly skilled and customer-focused professional to join our international support team as a Technical Support Specialist.

This role requires providing technical assistance to clients worldwide via phone, email, or chat, ensuring exceptional customer satisfaction and professionalism.

  • Main Responsibilities:
  • Provide technical troubleshooting over the phone for global clients.
  • Handle basic technical support calls related to telecom, VoIP, networking, and communications.
Key Requirements

To excel in this role, you must possess:

  • Education: Undergraduate or graduate degree.
  • Experience: Freshers or experienced professionals (BPO and service industry experience preferred).
  • Excellent verbal and written communication skills.
  • Willingness to work flexible shifts.
  • Good computer skills (MS Office, email, CRM tools).
  • Ability to handle pressure and multitask effectively.
  • Customer-focused with a problem-solving attitude.
PREFERRED QUALIFICATIONS

Apart from the above requirements, it is beneficial if you have:

  • Intermediate knowledge of computers (software and hardware).
  • Basic networking knowledge.
  • Operating Systems: Intermediate knowledge of computer OS (Windows and Mac) and Mobile OS (Android and iOS).
  • Networking: Intermediate knowledge of networking.


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