
Technical Support Specialist
3 days ago
We are seeking an experienced Technical Support Specialist to manage helpdesk tickets for our customers.
Main Responsibilities:- Demonstrated expertise in Office 365 technologies, particularly Microsoft Teams and apps in the Office Admin center.
- Familiarity with Microsoft 365 and SharePoint integration with Teams.
- Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments.
- Experience working with network capture and analysis tools like Fiddler and Developer tools (Browser).
- Collaboration with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
- Proven experience supporting the M365 suite of products and troubleshooting web and desktop apps.
- Maintenance of the help-desk ticketing system to track, monitor, and resolve issues.
- Strong problem-solving, debugging, and troubleshooting skills.
- Good knowledge on Education tenant apps such as assignments, class notebooks, and School data sync.
- Experience with ICM and Service Incident is preferred.
- Excellent communication and customer service abilities.
- Familiarity with helpdesk ticketing systems and escalation procedures.
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Technical Support Specialist
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Technical Support Specialist
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Effective Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Bhavnagar, Gujarat, India beBeeSoftware Full time ₹ 15,00,000 - ₹ 25,00,000Job OverviewWe are seeking a highly skilled technical professional to support, troubleshoot, and optimize applications built on .NET or PHP platforms along with SQL databases.Key Responsibilities:Provide end-to-end technical support for applications built on .NET or PHP.Troubleshoot and resolve application, database, and server-related issues.Perform...