Technical Support Specialist

3 days ago


Bhavnagar, Gujarat, India beBeeProblem Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Technical Support Specialist

We are seeking an experienced Technical Support Specialist to manage helpdesk tickets for our customers.

Main Responsibilities:
  • Demonstrated expertise in Office 365 technologies, particularly Microsoft Teams and apps in the Office Admin center.
  • Familiarity with Microsoft 365 and SharePoint integration with Teams.
  • Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments.
  • Experience working with network capture and analysis tools like Fiddler and Developer tools (Browser).
  • Collaboration with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
  • Proven experience supporting the M365 suite of products and troubleshooting web and desktop apps.
  • Maintenance of the help-desk ticketing system to track, monitor, and resolve issues.
Required Skills:
  • Strong problem-solving, debugging, and troubleshooting skills.
  • Good knowledge on Education tenant apps such as assignments, class notebooks, and School data sync.
  • Experience with ICM and Service Incident is preferred.
  • Excellent communication and customer service abilities.
  • Familiarity with helpdesk ticketing systems and escalation procedures.


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