Technical Support Specialist
2 days ago
Seeking a Technical Support Specialist to deliver exceptional customer experiences through inbound calls. This role involves handling complex technical issues, providing timely and effective solutions that meet customers' needs.
Key Responsibilities- Demonstrate expertise in troubleshooting technical problems and delivering high-quality customer service.
- Maintain strong knowledge of our products and services to ensure seamless interactions with customers.
- Develop and maintain positive relationships with customers through empathetic communication and problem-solving skills.
- Prior experience in a Call Center environment or similar setting, handling incoming and/or making outgoing calls.
- Excellent English communication and interpersonal skills, including written and verbal communication.
- Able to multitask and comfortable operating in multiple applications at one time.
- Open to flexibility in schedule, including working extended or extra shifts.
- Strong analytical and problem-solving skills to resolve complex technical issues efficiently.
- A comprehensive compensation package, including salary and benefits.
- Paid Time Off and Training opportunities.
- Ongoing English and Customer Service development classes.
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