Customer Retention Specialist

18 hours ago

Lucknow, Uttar Pradesh, India beBeeRetention Full time ₹ 1,00,00,000 - ₹ 1,20,00,000
Customer Retention Specialist Role Overview

We are seeking an experienced customer retention specialist to strengthen relationships with our loyal customer base.

Key Responsibilities:
  • Design and execute customer lifecycle management strategies: onboarding, engagement, repeat, cross-sell, win-back, and churn prevention.
  • Develop targeted CRM campaigns to increase Repeat Purchase Rate, AOV, and CLV.
  • Segment customers using RFM (Recency, Frequency, Monetary) and behavioral cohorts.
Campaign & Channel Management
  • Own CRM campaigns across Email, SMS, WhatsApp, and Push Notifications with sharp personalization.
  • Collaborate with performance marketing and creative teams to craft high-converting retention campaigns.
  • Ensure consistent brand voice, empathy, and care in all CRM communications.
Loyalty & Retention Programs
  • Strengthen our Loyalty Program – driving sign-ups, redemptions, and customer delight.
  • Develop VIP & Subscriber Programs to improve LTV.
  • Partner with CX teams to ensure issue resolution translates into retention opportunities.
Data, Analytics & Reporting
  • Track key retention metrics: Repeat Rate, Churn %, LTV, CAC:CLV ratio, ROAS on retention.
  • Run A/B tests to optimize messaging, cadence, and offers.
  • Build weekly dashboards and insights for leadership.

Desired Skills & Experience:

  1. 3–5 years of experience in CRM, Retention, or Customer Engagement in D2C/Consumer Brands.
  2. Strong knowledge of CRM tools, automation, and analytics platforms.
  3. Analytical mindset – comfort with data, cohort analysis, and A/B testing.
  4. Creative thinker with ability to personalize content and storytelling.
  5. Strong understanding of customer empathy and solution-driven communication.
  6. Exposure to eCommerce/beauty/wellness industry preferred.

Why Join Our Team?

• Opportunity to scale a high-growth D2C brand trusted by millions.

• Work in a fast-paced, entrepreneurial environment where ideas are valued.

• Be part of a purpose-led, sustainable brand shaping the future of clean beauty.

• Growth path into CRM & Retention leadership roles.

  • Senior Customer Retention Specialist

    2 days ago

    Lucknow, Uttar Pradesh, India beBeeAccountManagement Full time ₹ 15,60,000 - ₹ 2,01,12,000

    Job OverviewAs a proactive customer retention and accounts specialist, you will play a pivotal role in managing customer interactions and fostering subscription growth for a leading technology company.The ideal candidate will possess advanced analytical skills, strong communication abilities, and proficiency in CRM systems. This position offers an excellent...

  • Customer Retention Specialist

    1 day ago

    Lucknow, Uttar Pradesh, India beBeeRelationship Full time ₹ 8,00,000 - ₹ 12,00,000

    Client Relationship Executive Job DescriptionWe are seeking an experienced and dynamic professional to develop and maintain strong relationships with existing customers through regular communication and follow-up.The ideal candidate will have a proven track record of achieving customer satisfaction and delivering excellent customer service in a...

  • Customer Engagement Specialist

    2 days ago

    Lucknow, Uttar Pradesh, India beBeeRetention Full time ₹ 7,00,000 - ₹ 11,00,000

    Job Title: Customer Engagement SpecialistWe are seeking a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues.Key...

  • Customer Account Manager

    15 hours ago

    Lucknow, Uttar Pradesh, India beBeeRetention Full time ₹ 8,00,000 - ₹ 12,10,000

    Job OverviewA proactive Customer Retention and Accounts Specialist is sought to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. The ideal candidate will track follow-ups,...

  • Customer Experience Specialist

    2 days ago

    Lucknow, Uttar Pradesh, India beBeeCustomerService Full time ₹ 35,00,000 - ₹ 45,00,000

    Customer Experience Specialist Role SummaryThe primary focus of this Customer Experience Specialist is to ensure a seamless and positive customer journey by handling customer inquiries, resolving issues, and collecting feedback to enhance overall customer satisfaction.Key ResponsibilitiesProvide top-notch customer service through phone, email, and chat...

  • Customer Success Representative

    1 day ago

    Lucknow, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 7 - ₹ 10

    Job Summary">We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our success team, you will be responsible for ensuring that our customers receive exceptional service and support throughout their journey with us.">About the Role:">">Engage with Customers: Proactively engage...

  • Customer Support Specialist

    1 day ago

    Lucknow, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Support SpecialistWe are seeking a skilled professional to deliver exceptional customer satisfaction by providing timely and effective support via various communication channels.The ideal candidate will possess excellent verbal and written communication skills, with the ability to empathize with customers and resolve their queries in a professional...

  • Backend Operations and Customer Support Specialist

    3 days ago

    Lucknow, Uttar Pradesh, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: Backend and Customer Service SpecialistWe are seeking a skilled individual to join our team as a specialist in backend operations and customer service. This role will be responsible for providing exceptional customer support while contributing to the efficient operation of our company.Main Responsibilities:Respond to customer inquiries in a timely...

  • Customer Service Specialist

    2 days ago

    Lucknow, Uttar Pradesh, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,00,000

    Job Title: Customer Service SpecialistWe are seeking an experienced and proactive customer support professional to join our organization.Handle customer inquiries via various channels including phone, email, and social mediaResolve issues promptly while maintaining a positive and professional attitudeMaintain accurate customer records using Excel and...

  • Chief Customer Experience Officer

    3 days ago

    Lucknow, Uttar Pradesh, India beBeeDigital Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job DescriptionWe are seeking a skilled professional to manage the customer experience, drive growth success, and develop marketing strategies. The ideal candidate will have a proven track record of hitting and overachieving retention and growth targets.Manage the entire customer experience, upselling/cross-selling, and maintaining net promoter score...