
Customer Success Representative
6 days ago
Job Summary
">We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our success team, you will be responsible for ensuring that our customers receive exceptional service and support throughout their journey with us.
">About the Role:
">- ">
- Engage with Customers: Proactively engage with customers to provide excellent service and support, ensuring their needs are met and exceeded.">
- Onboarding and Support: Ensure smooth onboarding and ongoing support to enhance customer satisfaction and retention.">
- Issue Resolution: Address customer queries and resolve issues efficiently, focusing on retention and growth.">
- Sales Acumen: Leverage sales acumen to identify opportunities for upselling and cross-selling.">
- Record Keeping: Maintain accurate records of customer interactions and feedback.">
Key Skills and Qualifications:
">- ">
- Education: Graduate in any field.">
- Languages: English and Hindi (mandatory).">
- Additional Proficiency: Tamil / Malayalam / Kannada / Assamese / Odia / Bengali / Gujarati (added advantage).">
- Communication Skills: Excellent communication skills in English and Hindi with no MTI/RTI, grammatical, or pronunciation errors.">
- Interpersonal Skills: Strong interpersonal skills with a customer-first approach.">
- Candidate Profile: Fresher and experienced candidates welcome to apply. Preferred experience in Insurance and/or customer-facing sales roles.">
Benefits:
">- ">
- Shift: Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).">
- Working Days: 6 days a week.">
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