Customer Service Representative

22 hours ago

Lucknow, Uttar Pradesh, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Customer Service Representative

Job Description:

We are seeking highly motivated and customer-focused individuals to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients through various communication channels.

Responsibilities:

  • Manage and respond to customer inquiries and issues efficiently across multiple channels.
  • Provide accurate information, troubleshoot problems, and offer effective solutions to customer concerns.
  • Maintain a high level of professionalism, empathy, and courtesy in all customer interactions.
  • Adhere to established service level agreements (SLAs) and quality standards for both voice and chat channels.
  • Document all customer interactions, issues, and resolutions accurately in the designated system.
  • Escalate complex or unresolved issues to appropriate internal teams while ensuring proper follow-up.
  • Continuously update product knowledge and service procedures to provide up-to-date and relevant information to customers.
  • Collaborate effectively with team members and other departments to ensure consistent and high-quality service delivery.
Required Skills and Qualifications:

Skills Requirement:

  • Excellent verbal communication skills in English, with a clear and professional demeanor for voice interactions.
  • Strong written communication skills in English, with excellent grammar, spelling, and punctuation for chat interactions.
  • Proficient in active listening and empathetic customer engagement.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to multitask, managing both voice calls and chat conversations effectively.
  • Familiarity with customer service software and CRM systems.
  • Customer-focused mindset with a commitment to delivering outstanding service.
  • Adaptability to different customer needs and communication styles.

Qualification:

  • Bachelor's degree or equivalent practical experience.

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