
Customer Service Representative
22 hours ago
Our company is seeking a highly motivated and customer-focused individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.
Key Responsibilities:- Respond to customer calls, emails, and chats in a timely and professional manner
- Listen actively to customer concerns, ask clarifying questions, and provide solutions or escalate as necessary
- Meet or exceed performance metrics for call quality, handle time, and resolution rates
- Work collaboratively with cross-functional teams to resolve customer issues and improve overall customer experience
- Higher Secondary education or equivalent
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and familiarity with CRM software
- A competitive salary package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
We are an equal opportunities employer and welcome applications from diverse candidates.
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