
Senior Customer Experience Representative
7 hours ago
Customer Support Representative
This is a key role within our organization, where you will be the first point of contact for our customers. Your primary objective will be to ensure customer satisfaction by handling inquiries, resolving issues and providing support across various communication channels.
Responsibilities- Handle inbound and outbound calls, emails and other forms of communication from customers in a timely and professional manner.
- Respond to customer inquiries and resolve issues promptly, efficiently and professionally.
- Provide accurate information about products and services to meet customer needs.
- Escalate complex issues to the appropriate department or senior staff when necessary.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Follow established communication procedures, guidelines and policies.
- Collaborate with team members to ensure a cohesive and positive customer experience.
- Strive to meet and exceed customer satisfaction and performance metrics.
- Strong verbal and written communication skills.
- Excellent interpersonal skills with a patient and empathetic approach.
- Ability to actively listen and understand customer needs.
- Problem-solving and conflict-resolution skills.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- A positive attitude and a commitment to providing high-quality customer service.
- Opportunity to work in a dynamic and growing organization.
- Competitive compensation package.
- Comprehensive training program.
- Opportunities for career growth and development.
- Full-time position with regular working hours.
- Must be able to work in a team environment.
- May be required to work weekends and evenings.
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