Customer Experience Specialist

3 hours ago


Lucknow, Uttar Pradesh, India beBeeCustomerService Full time ₹ 35,00,000 - ₹ 45,00,000

Customer Experience Specialist Role Summary

The primary focus of this Customer Experience Specialist is to ensure a seamless and positive customer journey by handling customer inquiries, resolving issues, and collecting feedback to enhance overall customer satisfaction.

Key Responsibilities

  • Provide top-notch customer service through phone, email, and chat platforms
  • Address customer complaints and concerns in a timely and efficient manner
  • Analyze and utilize customer feedback to identify areas for improvement and implement effective solutions
  • Collaborate with the team to streamline logistics and order management processes
  • Strong proficiency in English and Hindi is required for effective communication

Qualifications and Skills

  • Excellent communication and interpersonal skills are essential for success in this role
  • Strong problem-solving abilities and attention to detail are crucial for delivering high-quality results
  • Experience in handling customer inquiries and resolving issues effectively is highly desirable
  • Proficiency in Microsoft Excel and ability to grasp logistics and order management concepts is necessary
  • Prior experience in a customer service or logistics role is an advantage


  • Lucknow, Uttar Pradesh, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Customer Experience Quality SpecialistWe are seeking a skilled professional to ensure the effectiveness and quality of customer interactions. This role involves evaluating recorded sales calls, identifying strengths and gaps in sales conversations, and providing actionable insights to improve sales effectiveness.Key Responsibilities:Evaluate...


  • Lucknow, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 1,20,000 - ₹ 1,50,000

    Delivering exceptional customer experiences requires a unique blend of passion and strategic thinking. To achieve business goals, you need to be adept at handling complex customer queries and providing effective solutions.Key Responsibilities:Handle customer inquiries promptly and provide timely resolutions.Manage and respond to customer feedback to ensure...


  • Lucknow, Uttar Pradesh, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 70,00,000

    Job Opportunity: CX Intern">We are seeking an individual to join our team as a Customer Experience Intern. This role is perfect for someone who is passionate about delivering exceptional customer service and is looking to gain hands-on experience in a dynamic environment.">Key Responsibilities:">">Provide prompt and professional responses to customer...


  • Lucknow, Uttar Pradesh, India beBeeCustomer Full time ₹ 2,50,000 - ₹ 4,00,000

    Job Title: Dining Experience Specialist">Greet and seat customers, taking food and beverage orders and accurately entering them into the ordering system. Provide recommendations on menu items while ensuring all orders are filled quickly and accurately, with high-quality food. Offer attentive service by refilling drinks as needed and checking diners' needs...


  • Lucknow, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000

    Airport Experience SpecialistAs a key member of our airport team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for passengers. Your main focus will be on ensuring that every passenger has a seamless travel experience.Key Responsibilities:Welcome and assist passengers at key touch points within the...


  • Lucknow, Uttar Pradesh, India beBeeRetention Full time ₹ 7,00,000 - ₹ 11,00,000

    Job Title: Customer Engagement SpecialistWe are seeking a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues.Key...


  • Lucknow, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 8,00,000

    Job OpportunityWe are seeking a highly skilled and customer-focused professional to join our team in providing exceptional support to influencers, brands, and users.The successful candidate will be the first point of contact for inbound queries, emails, and calls to resolve issues and provide accurate information.Key Responsibilities:Act as the primary point...


  • Lucknow, Uttar Pradesh, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: Backend and Customer Service SpecialistWe are seeking a skilled individual to join our team as a specialist in backend operations and customer service. This role will be responsible for providing exceptional customer support while contributing to the efficient operation of our company.Main Responsibilities:Respond to customer inquiries in a timely...


  • Lucknow, Uttar Pradesh, India beBeeCustomerService Full time

    Customer Service RepresentativeWe are seeking a skilled and experienced Customer Service Representative to join our team.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively resolve customer complaints and issues in a professional manner.This role requires strong problem-solving skills,...


  • Lucknow, Uttar Pradesh, India beBeeAccountManagement Full time ₹ 15,60,000 - ₹ 2,01,12,000

    Job OverviewAs a proactive customer retention and accounts specialist, you will play a pivotal role in managing customer interactions and fostering subscription growth for a leading technology company.The ideal candidate will possess advanced analytical skills, strong communication abilities, and proficiency in CRM systems. This position offers an excellent...