Customer Engagement Specialist

6 hours ago

Lucknow, Uttar Pradesh, India beBeeRetention Full time ₹ 7,00,000 - ₹ 11,00,000
Job Title: Customer Engagement SpecialistWe are seeking a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues.Key Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics such as conversion rates from trials to purchases, accounts suspended due to non-response, and other relevant performance indicators.
Required Skills and Qualifications:
  • Advanced knowledge of Microsoft Excel software.
  • Brief knowledge of Microsoft Word.
  • Strong analytical skills to track performance metrics and improve processes.
  • Excellent organizational and detail-oriented skills with ability to meet deadlines.
  • Prompt problem-solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems like Salesforce.
  • Experience in Zendesk.
Benefits:

This is a 6-month contract position with a large global technology leader. The company fosters a progressive culture, creativity, and flexible work environment, utilizing cutting-edge technologies to stay ahead of the curve. Diversity in all aspects is respected, and values include integrity, experience, honesty, people, humanity, and passion for excellence.

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