
Brand Customer Experience Specialist
2 hours ago
We are seeking a highly skilled and customer-focused professional to join our team in providing exceptional support to influencers, brands, and users.
The successful candidate will be the first point of contact for inbound queries, emails, and calls to resolve issues and provide accurate information.
Key Responsibilities:
- Act as the primary point of contact for influencers, brands, and users on our platform.
- Handle inbound queries, emails, and calls to resolve issues and provide accurate information.
- Guide influencers and brands through the onboarding process and app navigation.
- Maintain a positive and professional tone while handling escalations and complaints.
- Collect feedback from users and report recurring issues to improve the user experience.
- Collaborate with cross-functional teams to ensure seamless user journeys.
Requirements:
- 0–2 years of experience in customer service, influencer management, or client relations (freshers welcome).
- Excellent verbal and written communication skills.
- Strong problem-solving ability with a calm, empathetic approach.
- Comfortable interacting with influencers, brands, and app users.
- Knowledge of English is a must.
About This Role
You'll have hands-on exposure to the influencer marketing ecosystem and brand partnerships. Our collaborative environment provides a chance to learn, grow, and take ownership. You'll have the opportunity to directly impact user experience and contribute to our success.
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