Chief Customer Experience Officer

2 days ago

Lucknow, Uttar Pradesh, India beBeeDigital Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description

We are seeking a skilled professional to manage the customer experience, drive growth success, and develop marketing strategies. The ideal candidate will have a proven track record of hitting and overachieving retention and growth targets.

  • Manage the entire customer experience, upselling/cross-selling, and maintaining net promoter score hygiene.
  • Analyse data and insights to drive customer growth success and marketing Strategies.
  • Play a key role in goal setting and strategy for all accounts and tracking the success of Pixis solutions provided to the customer.
  • Act as an AI marketing solutions expert to identify, create, and implement marketing solutions to achieve measurable business results for our partners.
  • Design metrics and measures for determining the ROI on Pixis products and become an evangelist for all Pixis products by educating clients on product solutions and best practices.
Requirements

The successful candidate will have:

  • Proven track record of hitting and overachieving retention and growth targets.
  • Prior experience in Digital Marketing and understanding of Media channels like Google, Social Media, Programmatic buying, etc and analytic tools such as Omniture, GA, Appsflyer, Kochava etc.
  • Achieving revenue targets for customers on a timely basis.
  • Problem-solving skills with the ability to independently translate high-level goals into actionable plans.
  • A growth mindset, creative, and diligent, able to multitask, prioritise, rapidly iterate and manage communications with different functions in a fast-paced startup environment.
About Us

We are a US-based codeless technology company that develops accessible AI to empower brands to scale their performance marketing efforts and augment their decision-making seamlessly. Our talented team is focused on building transformative AI products to help customers get the most out of their marketing and demand generation efforts.

Why Work With Us?

We believe in creating a work environment that is collaborative, dynamic, and rewarding. We offer a competitive salary and benefits package, opportunities for career growth and development, and a chance to be part of a cutting-edge technology company that is shaping the future of AI.

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