Customer Experience Representative

2 days ago


Lucknow, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,00,000

About Bhanzu Support Role

We are seeking a skilled and professional customer support representative to join our team.

As a key member of our organization, you will play a vital role in ensuring the highest level of satisfaction for our customers through timely and accurate responses to their queries.

You will be responsible for building strong relationships with our customers by identifying their needs and requirements, proposing suitable solutions, and following up to ensure their issues are resolved.

This is an excellent opportunity for individuals who possess strong communication skills, can work effectively in a fast-paced environment, and are committed to delivering exceptional customer service.

The ideal candidate will have a degree in management, marketing, or a related field, along with experience in customer-facing roles or similar positions.

Familiarity with CRM software, Microsoft Office, and ticketing systems is also essential.

Responsibilities include:

  • Responding to customer queries in a timely and accurate manner
  • Building rapport with customers through proactive outreach
  • Identifying customer needs and proposing suitable solutions
  • Collaborating with cross-functional teams to resolve customer issues
  • Maintaining a deep knowledge of company products and services

Requirements:

  • Degree in management, marketing, or a related field
  • Experience in customer-facing roles or similar positions
  • Familiarity with CRM software, Microsoft Office, and ticketing systems
  • Excellent written, verbal, and interpersonal skills
  • Ability to multi-task and display patience when handling tough cases

Benefits include:

  • Opportunity to work with a dynamic and growing organization
  • Chance to develop your skills and expertise in customer support
  • Collaborative and supportive work environment


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