Customer Service Representative

1 day ago


Lucknow, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title:

Customer Service Representative

We are seeking a Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients.

Responsibilities:

  • Billing: Handle all billing tasks at the office as per E-Invoicing rules.
  • Customer Queries: Address client inquiries on GST, e-waybill, and insurance.
  • Sales Support: Provide assistance to the sales team when they are unavailable.
  • Customer Coordination: Manage dispatch schedules, delivery timelines, and updates.
  • Sales & Finance: Issue Proforma Invoices and follow up on payments.
  • Warehouse & Dispatch: Send approved invoices for dispatch.
  • CHA & Customs: Liaise with CHA for import/export clearance and share required documents.
  • Head Office: Request stock, confirm inventory, and handle urgent escalations.
  • Reporting: Maintain sales, payment, and dispatch records.

Qualifications:

  • 5-10 years of experience in customer support and gst invoicing.

Requirements:

  • Excellent communication skills.
  • Able to work under pressure.
  • Strong problem-solving skills.
  • Familiarity with gst invoicing and customer support software.


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