Customer Service Specialist

2 days ago


Lucknow, Uttar Pradesh, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,00,000

Job Title: Customer Service Specialist

We are seeking an experienced and proactive customer support professional to join our organization.

  • Handle customer inquiries via various channels including phone, email, and social media
  • Resolve issues promptly while maintaining a positive and professional attitude
  • Maintain accurate customer records using Excel and internal tools
  • Ensure timely follow-ups and status updates to customers
  • Coordinate with internal departments for quick resolutions
  • Track complaints, returns, and exchanges efficiently
  • Suggest process improvements for a better customer service experience
  • Prepare daily/weekly reports for management review

Key Qualifications:

  • Bachelor's degree in any discipline
  • 2 to 3 years of relevant experience in customer support or service roles
  • Fluent in English (spoken and written)
  • Excellent communication and interpersonal skills
  • Proficiency in MS Excel (data entry, filters, reports)
  • Strong follow-up and time management abilities
  • Ability to stay calm under pressure and handle multiple tasks

Requirements:

  • Prior experience in e-commerce, retail, or apparel is a plus

At our organization, we value innovation, teamwork, and customer satisfaction. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.



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