Automotive Customer Service Specialist

4 days ago

Lucknow, Uttar Pradesh, India beBeeAutomotive Full time ₹ 8,00,000 - ₹ 12,00,000

Automotive Customer Service Professional

Role Overview

This is a key role for an individual to join our remote team, responsible for managing customer requests and providing exceptional support across multiple channels.

Key Responsibilities:

  • Manage customer interactions via shared mailbox and provide timely responses across various communication channels.
  • Address customer complaints and inquiries in a professional and empathetic manner.
  • Process sales, returns, and related requests with attention to detail and efficiency.
  • Analyze customer needs to achieve high levels of satisfaction.
  • Handle customer complaints, offer suitable solutions, and follow up to ensure resolution.
  • Maintain accurate records of customer interactions, comments, and complaints.
  • Provide feedback to management on customer issues, concerns, and emerging trends.
  • Foster collaboration with the customer service team and other departments to resolve complex problems.
  • Develop and document knowledge into valuable content.
  • Stay updated on products and services to enhance customer support.

Required Skills and Qualifications:

  • Demonstrated experience in customer-facing roles.
  • Knowledge of automotive repair, parts, and components.
  • Technical or engineering background.
  • Proficiency in English language.
  • Strong analytical and problem-solving skills.
  • Ability to multitask, prioritize tasks, and manage time effectively.
  • Maintain a positive and professional demeanor with customers.
  • Customer-centric approach with adaptability to diverse customer personalities.
  • Teamwork skills for collaborating with team members and other departments.
  • Digital literacy.
  • Willingness to achieve goals and pursue self-improvement.
  • Capability to perform under pressure.

Benefits:

We offer a dynamic work environment that encourages growth and development. Our team members enjoy excellent compensation packages and opportunities for professional advancement.

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