Service Desk Specialist

1 day ago

Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 2,00,000 - ₹ 5,00,000
Job Title : Service Desk Specialist
We are seeking a motivated and skilled Service Desk Specialist to join our team. This is an exciting opportunity for someone who wants to work in a fast-paced environment and contribute to the success of our organization.

In this role, you will be responsible for providing exceptional customer service to clients through various communication channels such as phone, email, and chat. You will also be responsible for resolving technical issues, escalating complex problems to senior technicians, and documenting all interactions with clients.

To succeed in this role, you will need strong problem-solving skills, excellent communication skills, and the ability to multitask. You should be proficient in using computer systems and software applications, and have experience working in a similar role or in a customer-facing environment.

Our ideal candidate will be highly organized, able to prioritize tasks effectively, and have a positive attitude towards learning and growth. They will also have a high level of empathy and be able to handle stressful situations professionally.

Key Skills and Qualifications:
  • 2-7 years of experience in a customer-facing role or technical support.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Proficiency in using computer systems and software applications.
  • Ability to work in a fast-paced environment and meet deadlines.
  • High level of empathy and conflict resolution skills.
  • Knowledge of industry-standard software and tools.
Benefits of Working with Us:
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive team environment.
• Flexible working hours and remote work options. Work Location Type: Work from Office. Role: Service Desk Specialist Industry Type: Furniture and Furnishing Gender: [ Male / Female ] Job Country: India Type of Job: Full Time Face interview location: Kitchenware store ,Parag chauraha , Aashiana , lucknow ...226012. The selected candidates can opt to attend interviews online via video call.

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