Senior Technical Support Specialist
1 day ago
We are seeking a dedicated and skilled individual to provide exceptional technical support to our customers. The ideal candidate will be responsible for delivering high-quality technical assistance and ensuring customer satisfaction with our products and services.
Key Responsibilities- Offer technical support to customers via phone, email, and chat platforms.
- Determine the root cause of technical issues related to our products and services.
- Collaborate with cross-functional teams to resolve complex technical challenges.
- Document support interactions and maintain records of customer inquiries and resolutions.
- Assist in the development and improvement of support processes and documentation.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-6 years of experience in a customer support or technical support role.
- Strong understanding of software applications and troubleshooting techniques.
- Experience with ticketing systems and customer relationship management (CRM) software.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
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