Technical Support Specialist

2 weeks ago

Navi Mumbai, Maharashtra, India beBeeSupport Full time US$ 60,000 - US$ 1,20,000

Our organization is seeking a skilled and dedicated Technical Support Specialist to provide exceptional service to our customers.

The ideal candidate will have strong technical skills, excellent communication abilities, and the capacity to work effectively in a team environment.

We offer a dynamic work setting where you can grow professionally and make a meaningful contribution to our success.

You will be responsible for:

  • Providing technical assistance to customers through various channels.
  • Diagnostics and troubleshooting of technical issues related to our products and services.
  • Collaboration with internal teams to resolve complex problems.
  • Maintaining accurate records of customer interactions and inquiries.

Key qualifications include:

  • Bachelor's degree in Computer Science or a related field.
  • 3-6 years of experience in a technical support role.
  • Strong understanding of software applications and troubleshooting techniques.
  • Experience with ticketing systems and CRM software.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.

We are committed to creating a positive and inclusive work environment that fosters growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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