Regional Service Operations Manager
3 weeks ago
We are seeking a skilled Service and Sales Team Lead to join our team. As a key member of our team, you will be responsible for leading our sales and service teams in achieving their goals and objectives.
Key Responsibilities:
- Service Sales: Forecasting, planning, execution, and collection for service products. Align and manage Telesales, Service Sales, Inside Sales, and Contract Admin teams.
- Delegation and Tracking: Delegation and tracking of all service calls on a weekly/monthly basis without any escalation.
- Customer Experience: Improve customer experience by seeking feedback through regular site visits.
- Team Management: Ensure training, upgrade skills, and continually motivate for excellent performance.
- Territory Mapping: Territory mapping to ensure better reach to customers and thereby achieve all service KPIs.
- Ownership and Accountability: Ownership, accountability, and responsibility to deliver on key performance indicators for business and operations, thereby building customer relationships.
Requirements:
- B.E. in Electronics/Instrumentation with a minimum of 15 years of work experience in team management, business acumen, customer management, and service delivery.
- Language proficiency: English - Good verbal and written communication skills are a must.
- Knowledge of Excel and data analytics.
- Service experience on analytical/industrial instruments would be an added advantage.
- Overall and specific experience: Experience on a team manager/leadership role.
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