Regional HR Operations Specialist

3 weeks ago

Ahmedabad, Gujarat, India Siemens Energy Full time

Regional HR Services Management Specialist

About the Role

As a Regional HR Services Management Specialist at Siemens Energy, you will play a pivotal role in delivering local HR administrative tasks within your scope, primarily related to tasks not provided by an external provider.

Working closely with the Regional HR Services Manager for the Middle East region, you will be responsible for supporting the ownership of operations performance of HR Services, ensuring fit-for-purpose processes, and maintaining end-to-end delivery.

You may contribute to HR transformation initiatives within your region, reviewing and implementing harmonized and standard processes, collaborating with counterparts in Payroll, local HR, HR systems, and external vendors/stakeholders.

Additionally, you will work closely with Local HRBPs to ensure excellent operational delivery of diverse HR administrative tasks and serve as the initial contact for escalations (Local HRBP, GBS, other HR COCs & country team assistants).

Key Responsibilities

  • Work alongside the Regional HR Services Manager to ensure efficient and effective HR Services delivery through an ecosystem of providers, employee life cycle support, employee inquiries, people and organizational data management, etc.
  • Operational delivery of HR administrative tasks not provided externally.
  • Welcome newly hired employees and perform the engagement plan throughout the onboarding journey, ensuring a great experience for new employees and a smooth start into their roles.
  • Support other HR IT / Business Process initiatives, contributing regional or topic expertise and aspects, playing a key role in the rollout in assigned countries.
  • Work closely and support in the service management of the business process outsourcing service providers, ensuring quality gates, while playing a key role in deficiency resolution.
  • Ensure new hires have technical assistance to properly set up their hardware/software and distribute manuals, passwords, and guidelines, as needed.
  • Audit data and set up employee profiles in internal HR systems.
  • Align new employees with managers and their team and communicate involvement procedures to all stakeholders.
  • Act as a subject matter expert and make recommendations on how to improve process efficiency.
  • Support compliance with all processes and maintain a high level of confidentiality.
  • Contribute to our global HR transformation project, ensuring the continuation of existing operations.

Coordinate off-boarding experience, track and supervise the exit interview, and check-in the end of service benefits & end-to-end regional separations processing.

Requirements

  • Bachelor's degree or equivalent experience with a focus on human resources or psychology or humanities.
  • Professional experience in HR Services / Business Processes, including Shared Services / HR BPO outsourcing operations, HR Administration, Payroll, etc.
  • Previous experience in supporting Employee Life Cycle teams is desirable.
  • Exposure to HR transformation and understanding of HR operating models.
  • Experience in managing multiple internal and external customers is a plus.
  • Proven experience of managing or being involved in process improvement initiatives.
  • Fluent (verbal & written) in English language. Knowledge of Arabic is a plus.
  • Problem-solving and critical thinking skills with a continuous improvement approach.
  • Analytical skills and fact-based decision ability, self-directed with an ability to organize, plan, prioritize.
  • Outstanding communication skills with native and international customers.
  • Self-motivated to drive initiatives through to completion as an individual contributor and through others, and ability to thrive in a global environment, working flexibly where required.
  • Understanding of basic HR tools, viz. Workday HCM, ServiceNow, Avature, etc. is desirable.

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