Customer Service Specialist
5 days ago
As a Customer Service Specialist for Travelers Cheques & Prepaid Products at American Express, you will play a vital role in delivering exceptional customer service to our clients across the globe.
Key Responsibilities:- Manage inbound customer calls and faxes for prepaid products, providing timely and accurate support to resolve queries and issues.
- Handle claims for lost or stolen Traveler's Cheques and unable to cash cases with efficiency and professionalism.
- Process refund requests, overspend, and excessive balance cases, ensuring compliance with regulatory requirements.
- Respond to customer escalations, conduct root cause analysis, and implement effective solutions to prevent future occurrences.
- A Graduate with 0-3 years of prior experience in a customer-facing calling profile.
- Ability to work under pressure in a deadline-driven environment, maintaining strong attention to detail.
- Good oral and written communication skills in English, with excellent listening and decision-making skills.
- Competitive base salary: $60,000 - $80,000 per annum
- Bonus incentives
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid arrangements depending on role and business need
- Generous paid parental leave policies
- Career development and training opportunities
At American Express, we value diversity and inclusion. We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
-
Customer Service Specialist
4 weeks ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full timeAt HireBloc Ventures Pvt Ltd, we're seeking a skilled Customer Service Specialist to deliver exceptional support to our clients. This role involves providing timely and accurate information about our products and services, handling customer complaints with professionalism and empathy, and collaborating with internal teams to improve customer support...
-
Customer Service Specialist
4 weeks ago
Gurgaon, Haryana, India Demographic HR Services Full timeWe are seeking a skilled Customer Service Specialist to join our Demographic HR Services team.Key Responsibilities:• Handle customer inquiries and provide effective resolutions.• Work in a rotational shift, including evenings and weekends.• Collaborate with colleagues to achieve team goals.Requirements:• Graduate or undergraduate degree.• 1 year of...
-
Customer Service Specialist
1 month ago
Gurgaon, Haryana, India Agilent Full timeJob SummaryAgilent is seeking a highly skilled and detail-oriented Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate resolution of their inquiries and issues.Key ResponsibilitiesInterface with customers,...
-
Customer Service Specialist
3 weeks ago
Gurgaon, Haryana, India Aon Full timeJob SummaryAon is seeking a skilled Customer Service Specialist to join our team. As a key member of our Benefits Support team, you will provide exceptional telephone, email, and webchat support to clients, resolving queries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to client inquiries and provide accurate information in...
-
Customer Service Excellence Specialist
4 days ago
Gurgaon, Haryana, India BT Group Full timeAs a Trainee Business Service Support Advisor at the BT Group, you will play a vital role in delivering exceptional customer service while leveraging our resources effectively. This position offers an excellent opportunity for growth and development within a dynamic team.About the RoleThis role is focused on assisting customers by providing value-based...
-
Customer Service Liaison Specialist
3 days ago
Gurgaon, Haryana, India Genpact Full timeAbout GenpactGenpact is a global professional services firm delivering outcomes that shape the future. With over 125,000 employees across 30+ countries, our company is driven by innovation and customer satisfaction.Job OverviewWe are seeking an experienced Customer Service Liaison Specialist to join our team. This role will involve handling inbound phone...
-
Customer Service Specialist
3 weeks ago
Gurgaon, Haryana, India Agilent Full timeJob Description:As a Customer Service Specialist at Agilent, you will be responsible for providing exceptional customer service to our internal partners and external clients. Your primary goal will be to handle operational requests in a timely and efficient manner, adhering to our team's discipline and operations guidelines.Key Responsibilities:Handle...
-
CIM Customer Service Specialist
3 weeks ago
Gurgaon, Haryana, India Agilent Full timeJob SummaryAgilent inspires and supports discoveries that advance the quality of life. As a CIM Customer Service Specialist, you will be responsible for interfacing with customers, logistics, manufacturing, and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.Key Responsibilities:Respond to and/or provide...
-
International Customer Service Specialist
4 weeks ago
Gurgaon, Haryana, India EaseMyTrip Full timeAbout the Role:We are seeking an experienced International Customer Service Specialist to join our team at EaseMyTrip. As a key member of our customer support team, you will be responsible for providing exceptional support to our international customers across different regions, including the UK, UAE, Thailand, US, Singapore, and Saudi Arabia.Key...
-
Customer Service Representative
3 weeks ago
Gurgaon, Haryana, India Jobixo Full timeJob Title: Telesales SpecialistWe are seeking a highly motivated and results-driven Telesales Specialist to join our team at Jobixo. As a Telesales Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.Welcoming visitors and answering phone calls in a timely and polite manner.Dealing...
-
Customer Service Operations Specialist
1 month ago
Gurgaon, Haryana, India AMEX Full timeUnlock Your Potential with American ExpressAt American Express, we're committed to providing exceptional customer experiences. As a Customer Service Operations Specialist, you'll play a critical role in ensuring timely and accurate processing of remittance payments.Key Responsibilities:Utilize Amex internal and external platforms to conduct research and...
-
Customer Service Representative
4 weeks ago
Gurgaon, Haryana, India Cars24 Full timeContact Centre Specialist RoleWe are seeking a highly skilled and customer-focused Contact Centre Specialist to join our founding team at Cars24.As a Contact Centre Specialist, you will be the face and voice of Cars24 to our customers, providing exceptional customer service and support via phone, email, and chat. Your primary goal will be to delight and...
-
CIM - Customer Service Operations Specialist
4 weeks ago
Gurgaon, Haryana, India Agilent Full timeJob OverviewAgilent is seeking a highly skilled Customer Service Operations Specialist to join our global support team. In this role, you will be responsible for interfacing with customers, logistics, manufacturing, and sales representatives to handle pre-sales and post-sales service functions.Key ResponsibilitiesRespond to and provide assistance to Agilent...
-
Customer Service Representative
4 weeks ago
Gurgaon, Haryana, India SkyHigh Visas Full timeJob SummaryAt SkyHigh Visas, we are seeking a skilled Customer Service Representative to join our team as an Immigration Specialist. In this role, you will provide professional and quality counseling services to our clients, exceeding their expectations and providing clear and accurate information on current immigration visa laws and policies.Key...
-
Customer Service Operations Specialist
4 weeks ago
Gurgaon, Haryana, India IN006 Induslynk Training Services Private Limited Full timeAbout the Role: We are seeking a highly skilled Customer Service Operations Specialist to join our team at IN006 Induslynk Training Services Private Limited. Key Responsibilities: Assessment planning and coordination Generating assessment links for online and offline assessments Sending SSC reports on a daily/weekly basis Collaborating with internal...
-
Financial Services Specialist
3 weeks ago
Gurgaon, Haryana, India one call Full timeJob Title:Financial Services SpecialistLocation: One CallJob Type: Full-timeAbout Us: One Call is a leading provider of financial services. We are seeking a Financial Services Specialist to join our team.Job Summary:We are looking for a highly motivated and detail-oriented Financial Services Specialist to provide exceptional financial services to our...
-
Customer Service Representative
1 week ago
Gurgaon, Haryana, India Essvee Consultant Full timeCustomer Support Specialist Job DescriptionWe are seeking an experienced and motivated Customer Support Specialist to join our team at Essvee Consultant. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues efficiently, and maintaining a high level of...
-
Customer Service Ambassador
1 week ago
Gurgaon, Haryana, India eTeam Full timeAbout eTeameTeam is a dynamic organization that requires a skilled customer service professional to excel in our fast-paced environment.Job SummaryWe are seeking an exceptional customer support specialist who can effectively handle product inquiries, provide timely solutions, and foster strong relationships with our customers.Responsibilities:Analyze...
-
Gurgaon, Haryana, India American Express Full timeJob DescriptionWe are seeking a skilled Japanese Language Specialist to join our team at American Express, where you will play a crucial role in delivering exceptional customer service to our clients.The ideal candidate will have a strong background in Japanese language certification (N1 or N2) and excellent communication skills in both verbal and written...
-
Banking Specialist
4 weeks ago
Gurgaon, Haryana, India IGT Solutions Full timeDiscover a Rewarding Career in Banking with IGT SolutionsWe are currently seeking a skilled Banking Specialist to join our team at IGT Solutions. As a key member of our banking department, you will be responsible for providing exceptional customer service and ensuring seamless banking experiences for our clients.Key Responsibilities:Provide accurate...