Software Support Operations Manager

2 weeks ago


Gurgaon, Haryana, India Salesforce Full time

About the Role


At GreyOrange, we're looking for a highly skilled Software Support Operations Manager to join our team. This is an exciting opportunity to lead our software support operations and ensure seamless execution of our fulfillment platform.



Responsibilities



  • Lead and manage our software support team to ensure timely resolution of customer issues
  • Develop and implement process improvements to enhance efficiency and effectiveness
  • Collaborate with cross-functional teams to drive business outcomes
  • Ensure high-quality customer experience through proactive issue resolution and communication
  • Stay up-to-date with industry trends and emerging technologies to recommend strategic investments


Requirements


We're seeking a seasoned professional with:



  • 5-7 years of experience in software support or IT operations management
  • A degree in Computer Science, Information Technology, or related field
  • Excellent leadership, communication, and problem-solving skills
  • Familiarity with AI-driven software and robotic automation solutions
  • Ability to work in a fast-paced environment and adapt to changing priorities


What We Offer


As a Software Support Operations Manager at GreyOrange, you'll enjoy a competitive salary range of $90,000 - $120,000 per year, depending on experience, plus benefits, including health insurance, flexible work arrangements, and opportunities for professional growth and development.


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