Software Support Operations Manager
2 weeks ago
About the Role
At GreyOrange, we're looking for a highly skilled Software Support Operations Manager to join our team. This is an exciting opportunity to lead our software support operations and ensure seamless execution of our fulfillment platform.
Responsibilities
- Lead and manage our software support team to ensure timely resolution of customer issues
- Develop and implement process improvements to enhance efficiency and effectiveness
- Collaborate with cross-functional teams to drive business outcomes
- Ensure high-quality customer experience through proactive issue resolution and communication
- Stay up-to-date with industry trends and emerging technologies to recommend strategic investments
Requirements
We're seeking a seasoned professional with:
- 5-7 years of experience in software support or IT operations management
- A degree in Computer Science, Information Technology, or related field
- Excellent leadership, communication, and problem-solving skills
- Familiarity with AI-driven software and robotic automation solutions
- Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
As a Software Support Operations Manager at GreyOrange, you'll enjoy a competitive salary range of $90,000 - $120,000 per year, depending on experience, plus benefits, including health insurance, flexible work arrangements, and opportunities for professional growth and development.
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