Assistant Manager

1 week ago


Gurgaon, Haryana, India Salesforce Full time
About the Job

We are seeking a highly skilled Assistant Manager - Software Support to lead our Level 1 support team in ensuring smooth operations of our NOC functions. As a key leadership position, you will be responsible for overseeing daily operations, managing a team of engineers, and maintaining high levels of customer satisfaction.

Key Responsibilities

• Supervise and mentor the Level 1 support team, providing guidance, training, and performance evaluations.
• Schedule and manage shift rotations to ensure 24/7 coverage and optimal team performance.
• Foster a positive and collaborative team environment.
• Oversee the daily operations of the NOC (Alerts & Maintenance of production servers & application), ensuring all monitoring and incident management processes are followed.
• Implement and enforce standard operating procedures (SOPs) for all team processes.
• Ensure timely and effective communication and escalation of incidents to relevant stakeholders.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Overall experience of 5-7 years in the Support industry with 1-2 years of experience as a Team Lead or Assistant managerial role.
• Leadership, Team Management, Problem Solving, Analytical Abilities, Strong Communication Skills, Ability to work in a fast-paced, high-pressure environment.

What We Offer

• Competitive Salary
• Health and Wellness
• Flexible work arrangement
• Personal Development Opportunities
• Employee Rewards and Recognition
• Team building Activities
• Workspace Amenities
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