Business Partnership Advocate

7 days ago

Pune, Maharashtra, India beBeePartnership Full time ₹ 1,50,000 - ₹ 28,00,000

Job Title: Business Partner Advocate

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  • This role is responsible for developing and maintaining strong relationships with our partners to ensure their success and satisfaction.

Key Responsibilities:

  • Programme Expertise:
  • Becoming an expert on our partner programme, understanding its structure, benefits, and requirements.
  • Educating partners on the programme's nuances and ensuring they are aware of their obligations.
  • Providing guidance on how to navigate our partner portal and leveraging Salesforce (CRM) effectively.

Partner Portal Navigation:

  • Assisting partners in navigating our partner portal and addressing any technical issues that may arise.
  • Troubleshooting portal-related problems and escalating critical issues to the appropriate teams.
  • Offering general account management support to partners, including assistance with commissions, contracts, and account provisioning.

Responsiveness:

  • Responding promptly and accurately to partner inquiries and requests.
  • Engaging with partners to gather feedback and identify opportunities for improvement.
  • Facilitating responses from internal teams on partner requests and inquiries.
  • Identifying and resolving critical or blocking issues that impact partner success.

Communication:

  • Project managing partner-related tickets and requests routed to internal teams and coordinating with stakeholders.
  • Building relationships with stakeholders across the organisation.
  • Facilitating communication between partners and internal teams to address partner inquiries.

Documentation and Reporting:

  • Maintaining accurate records of partner interactions, issues, and resolutions.
  • Creating reports and insights on partner feedback and requirements.
  • Providing updates to internal teams.

Training and Support:

  • Developing training materials and resources to support partners.
  • Offering ongoing support to partners as they navigate compliance-related challenges.

Requirements:

  • Bachelor's degree in business, marketing, or a related field.
  • Expertise in customer-facing roles, preferably in technology or software companies.
  • Strong project management skills.
  • Experience working with Partner Relationship Management (PRM), Customer Relationship Management (CRM), and issue tracking applications.
  • Working knowledge of Salesforce and Jira.

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