Front Desk Associate
1 month ago
Key Responsibilities
As a Front-of-House Associate at Dr. Paws, you will be the face of our brand for customers. You will be the first and last point of contact on every visit, ensuring customers have a comfortable and simple experience. Your key responsibilities include:
- Answering phone calls and responding to messages from customers
- Booking and modifying customer appointments
- Selling Dr. Paws membership packages to customers
- Greeting pets and their parents upon arrival
- Engaging with pets and their parents as they wait
- Completing the billing process for customers
- Recommending toys, food, and accessories in the retail store
- Receiving new orders of stock that arrive at the clinic
- Coordinating with housekeeping staff to maintain clinic cleanliness
- Opening & closing the clinic securely every day
Requirements
The ideal candidate will have:
- Able to speak English at a native level
- Confident persona
- Strong written English skills
- General affinity for animals (you should be comfortable around dogs or cats)
- Ability to work with basic software
- Quick learning ability and openness to feedback
Location and Timings
Location: In-person at a Dr. Paws clinic in Bangalore.
Timings: Morning Shift (8.15am to 5.15pm) or Afternoon Shift (11.15am to 8.15pm). Shifts rotate periodically.
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