Front Desk Operations Supervisor

2 weeks ago


Bengaluru, Karnataka, India Spandana Hospital Full time
Key Responsibilities:

As a Front Desk Manager at Spandana Hospital, you will oversee the front office operations, ensuring seamless customer service delivery. Your role will involve:

  1. Hiring and Training: Recruit, train, and lead a team of front desk agents, fostering a culture of excellence and customer-centricity.
  2. Guest Satisfaction: Anticipate and respond to guest requests, addressing concerns and ensuring their needs are met within established guidelines.
  3. Financial Management: Collaborate with the General Manager to develop and monitor the front office budget, driving cost-effectiveness and quality service delivery.
  4. Staff Scheduling: Schedule front office staff and oversee workload during shifts, ensuring adequate staff coverage and efficient operational processes.
  5. Communication: Serve as a liaison between the General Manager and staff, facilitating open communication and collaboration.
  6. Phone and Inquiries: Answer phone inquiries, direct calls, and provide basic information to guests, upholding the hospital's high standards of service.

By joining our team, you will have the opportunity to make a meaningful impact on the lives of our patients and their families. If you are a customer-focused professional with excellent leadership and communication skills, we encourage you to apply for this challenging and rewarding role.



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