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Front Desk Director

1 month ago

Bengaluru, Karnataka, India Spandana Hospital Full time
Job Summary

We are seeking a highly skilled Front Desk Manager to join our team at Spandana Hospital. The successful candidate will be responsible for leading the front desk operations, ensuring exceptional customer service, and driving revenue growth.

Key Responsibilities:
  • Hiring and Training: Supervise the hiring process of front desk agents and provide comprehensive training to ensure they meet our high standards.
  • Guest Service: Anticipate and satisfy guest requests in a timely and professional manner, ensuring their needs are met within acceptable guidelines.
  • Budget Management: Collaborate with senior management to develop and monitor the budget, focusing on providing top-quality customer service while optimizing resources.
  • Scheduling and Workload Management: Schedule front office staff and oversee workload distribution during shifts to ensure seamless operations.
  • Liaison: Act as a liaison between the General Manager and staff, fostering open communication and resolving issues efficiently.
  • Phone Inquiries: Answer phone calls, direct inquiries, and provide basic information to guests and stakeholders.
Requirements:
  • Leadership Experience: Proven track record of successfully leading teams and managing front desk operations in a hospital setting.
  • Customer Service Skills: Excellent interpersonal and communication skills, with a focus on delivering exceptional customer experiences.
  • Analytical Skills: Ability to analyze data, identify trends, and make informed decisions to drive business growth.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to resolve complex issues and maintain a calm demeanor under pressure.
Benefits:
  • Competitive Salary: $65,000 - $80,000 per year, depending on experience.
  • Opportunities for Advancement: Career growth opportunities within Spandana Hospital, with a focus on promoting from within.
  • Comprehensive Benefits Package: Includes health, dental, and vision insurance, 401(k) matching, and paid time off.