Strategic IT Infrastructure Director

2 weeks ago


Bengaluru, Karnataka, India MUFG Global Service Full time

We are seeking a highly experienced and visionary leader to spearhead the operational and strategic direction of our Workplace Technology operations at MUFG Global Service.

The ideal candidate will possess a strong technical foundation, coupled with exceptional leadership skills, to drive seamless technology adoption, ensure smooth day-to-day operations, and foster a culture of continuous improvement.

This is a unique opportunity to lead a team of service desk managers, analysts, and engineers in achieving operational excellence and aligning service desk strategy with business goals.

Key Responsibilities:

  • Develop and implement a comprehensive roadmap for service desk operations, leveraging cloud platforms like Microsoft Azure, O365, and Intune.
  • Collaborate with cross-functional teams to streamline endpoint management, automation, and security initiatives.
  • Drive process standardization and governance models, ensuring alignment with ITIL best practices and industry standards.
  • Mentor and lead a team of service desk professionals, promoting a culture of accountability, service excellence, and continuous learning.

Requirements:

  • Bachelor's degree in IT, Computer Science, or related field (MBA preferred).
  • 15-20 years of relevant experience, with at least 5 years in a leadership role managing service desk or help desk operations.
  • Strong technical foundation in endpoint technologies, including VDI solutions, Microsoft O365, Teams, and Intune.
  • Hands-on experience with ITIL framework and other relevant service management frameworks.
  • Demonstrated ability to manage large-scale operations with complex, distributed teams.
  • Proven analytical and problem-solving skills, with the ability to identify operational challenges and implement effective solutions.

The successful candidate will be offered an estimated salary of $150,000 - $200,000 per year, commensurate with experience, along with a comprehensive benefits package.



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