Strategic IT Infrastructure Director
2 weeks ago
We are seeking a highly experienced and visionary leader to spearhead the operational and strategic direction of our Workplace Technology operations at MUFG Global Service.
The ideal candidate will possess a strong technical foundation, coupled with exceptional leadership skills, to drive seamless technology adoption, ensure smooth day-to-day operations, and foster a culture of continuous improvement.
This is a unique opportunity to lead a team of service desk managers, analysts, and engineers in achieving operational excellence and aligning service desk strategy with business goals.
Key Responsibilities:
- Develop and implement a comprehensive roadmap for service desk operations, leveraging cloud platforms like Microsoft Azure, O365, and Intune.
- Collaborate with cross-functional teams to streamline endpoint management, automation, and security initiatives.
- Drive process standardization and governance models, ensuring alignment with ITIL best practices and industry standards.
- Mentor and lead a team of service desk professionals, promoting a culture of accountability, service excellence, and continuous learning.
Requirements:
- Bachelor's degree in IT, Computer Science, or related field (MBA preferred).
- 15-20 years of relevant experience, with at least 5 years in a leadership role managing service desk or help desk operations.
- Strong technical foundation in endpoint technologies, including VDI solutions, Microsoft O365, Teams, and Intune.
- Hands-on experience with ITIL framework and other relevant service management frameworks.
- Demonstrated ability to manage large-scale operations with complex, distributed teams.
- Proven analytical and problem-solving skills, with the ability to identify operational challenges and implement effective solutions.
The successful candidate will be offered an estimated salary of $150,000 - $200,000 per year, commensurate with experience, along with a comprehensive benefits package.
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