Front Office Operations Coordinator
2 weeks ago
Job Description:
About Us:
The International Institute of Hotel Management (IIHM) is a leading hospitality education provider that fosters a dynamic and inclusive work environment.
Key Responsibilities:
Guest Experience:
- Welcome guests with a friendly attitude and provide exceptional service.
- Handle check-ins, check-outs, and reservations efficiently and effectively.
- Address guest inquiries, concerns, and requests promptly and professionally.
Administrative Support:
- Manage daily front desk operations, including accurate billing and record-keeping.
- Maintain up-to-date knowledge of room availability, rates, and hotel policies.
- Coordinate with housekeeping and other departments to ensure seamless guest experiences.
Communication & Problem-Solving:
- Serve as a communication hub for guests and staff, facilitating smooth operations and resolving issues effectively.
- Handle incoming calls and emails, providing accurate information about the hotel's services.
Salary and Benefits:
We offer a competitive salary in the range of $45,000 - $55,000 per annum, along with a comprehensive benefits package that includes medical insurance, paid time off, and opportunities for career growth and professional development.
Requirements:
To be successful in this role, you will need excellent communication skills, attention to detail, and a proactive approach to delivering exceptional guest experiences. You should also be comfortable working in a fast-paced environment and have the ability to multitask and prioritize tasks effectively.
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