Front Desk Office Coordinator
1 week ago
We are seeking a highly skilled and organized Front Desk Office Coordinator to join our team at Aspire Fertility Center. This is an exciting opportunity for someone who can provide exceptional patient care, administrative support, and customer service.
Key Responsibilities:
- Greet patients and visitors warmly and maintain a professional demeanor at all times.
- Address inquiries in person, over the phone, or via email regarding clinic services, appointments, and general information.
- Manage patient check-in and check-out processes efficiently.
Appointment Scheduling and Management:
- Coordinate and schedule patient appointments, ensuring minimal wait times and effective use of clinic resources.
- Confirm and remind patients of upcoming appointments via calls or emails.
- Manage the clinic's scheduling system to prevent overlaps or conflicts.
Administrative Duties:
- Maintain accurate patient records and update the database with new information as needed.
- Handle billing and payment collection for consultations and treatments.
- Prepare daily, weekly, and monthly reports as required by the administration.
Support for Clinic Operations:
- Coordinate with clinical and administrative staff to ensure smooth patient flow.
- Assist in the management of inventory and ordering of front desk supplies.
- Maintain the cleanliness and organization of the front desk area.
Customer Service:
- Resolve patient concerns or escalate them to the appropriate department promptly.
- Gather feedback from patients to improve service quality.
Qualifications and Experience:
- Bachelor's degree or diploma in hospitality, healthcare management, or related fields preferred.
- Minimum of 2 years of experience in a front desk or customer service role, ideally in a healthcare setting.
- Familiarity with medical terminology and patient management systems is a plus.
Salary and Benefits:
- $50,000 - $60,000 per year based on experience.
- Competitive benefits package including health insurance, paid time off, and opportunities for professional growth and development.
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