Technical Support Associate

2 days ago

Hubli, Karnataka, India beBeeSupport Full time ₹ 60,00,000 - ₹ 70,00,000
Job Description">

As a Help Desk Support Specialist, you will be part of a centralized support hub that bridges the gap between clients and technical solutions. This role is the first point of contact for users facing issues with technology, software, or services.

You will handle multiple customer support activities, including receiving incoming calls, chats, emails & tickets, to provide end-to-end technical and general support resolution to the end user.

Key responsibilities include interacting with mobile phone carriers & other departments to resolve mobile service-related issues, adhering to business rules & policies, ensuring SLA's and KRA's meet day to day, month to month.

The ideal candidate will have excellent communication skills, be extremely organized, and thrive in a collaborative environment.

Required Skills and Qualifications

• French & English speaking candidate preferred

• Willingness to work in 24/7 rotational shifts

• Extremely organized with an appreciation for process and documentation

• A team player who thrives in a kind and collaborative environment

• Ability to quickly learn how to troubleshoot devices and step by step instructions

• Identification, prioritization, and resolution of reported problems through various mediums (platforms, emails, calls, chats) and responsible for the closure of requests with the specified SLA

• Working closely with international telecom carriers/service providers to resolve requests and incidents raised by customers

• Technical Support experience highly regarded

Benefits

We offer flexible holiday policy, hybrid working options, life & medical insurance, focus on skill development, reimbursement for certifications, Wi-Fi-Mobile bill reimbursement, and employee well-being activities.

How to Apply and Interview Process

For this role, please share your resume with us. We will review it carefully and get back to you.

Our interview process includes multiple rounds of operations/technical interviews followed by an HRBP round for salary discussion and cultural fitment check.

Consent

We may use your resume for future job openings with us and save it for future reference.

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