Senior Technical Support Specialist
24 hours ago
We are seeking a skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in ensuring seamless technology support for our team members.
About the Job:This is a fantastic opportunity for a motivated and organized individual who is passionate about delivering exceptional customer service. The successful candidate will be responsible for resolving complex technical issues, providing advanced knowledge of hardware, software, networking, and support.
- Key Responsibilities:
- Solve complex technology issues for team members
- Provide advanced knowledge of hardware, software, networking, and support
- Train service technicians in solving Team Member problems
- Refer complex issues to experienced technical staff or leadership
To succeed in this role, you will need to have:
- 4+ years of experience in related support service field
- Strong knowledge of accounting applications (CCH Engagement, Thomson GoSystem Tax, etc.)
- Experience supporting end-users in Microsoft environments
- Associate degree in IT-related field or equivalent education/training
We offer a dynamic work environment and opportunities for growth and development. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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