Technical Support Specialist

22 hours ago

Hubli, Karnataka, India beBeeNetwork Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

We are seeking a Technical Support Specialist to deliver exceptional post-sales service, handling complex technical inquiries and troubleshooting to maximize customer satisfaction.

Key Responsibilities
  • Provide timely and effective support to customers and partners on product configuration, performance, and troubleshooting.
  • Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams.
  • Maintain high levels of customer satisfaction and engagement through proactive communication and issue resolution.
  • Utilize diagnostic tools, scripts, and lab environments to replicate and resolve issues.
  • Contribute to technical documentation, knowledge base, and troubleshooting guides to enhance the customer experience.
  • Collaborate with cross-functional teams to deliver exceptional customer service and support.
  • Serve as the voice of the customer internally by sharing insights and feedback to drive continuous improvement.
Requirements
  • Minimum 5 years of experience in a technical support or customer-facing engineering role.
  • Strong background in B2B SaaS and extensive knowledge of network and security concepts.
  • Deep expertise in switches, routers, and networking fundamentals.
  • Certifications preferred: CCNA, JNCIE, or higher.
  • Working knowledge of Linux, VMware ESXi, and firewalls.
  • Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices.
  • Excellent communication and interpersonal skills with a passion for customer success.
  • Able to manage multiple issues and tasks in a fast-paced environment.
Why This Role?

You will be part of a global team working remotely on cutting-edge projects, with direct impact on customer success and product growth. You will thrive in a fast-paced startup environment with room to grow and innovate.

Benefits

We offer a dynamic work environment, opportunities for professional development, and a chance to make a real difference in the lives of our customers.

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