Technical Support Specialist

1 week ago


Hubli, Karnataka, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

We are currently seeking a highly skilled professional to join our global team as an Associate - Help Desk. This individual will be the primary point of contact for users across multiple regions, providing multilingual support via various communication channels.

Key Responsibilities:

  • Troubleshoot technical issues with mobile devices and connectivity
  • Manage service tickets efficiently, ensuring accurate logging and resolution
  • Liaise with internal teams and external partners to resolve service-related problems
  • Ensure adherence to established service level agreements (SLAs) and key performance indicators (KPIs)
  • Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

  • 2–6 years of experience in international voice process / technical support
  • Excellent communication skills in multiple languages
  • Ability to work in a rotational shift environment
  • Strong troubleshooting and problem-solving skills
  • Experience with mobile technologies and ticketing tools is a plus

Why this role?

This position offers a unique opportunity to develop your skills and expertise in a dynamic and rapidly evolving industry. As a member of our global team, you will have access to cutting-edge technologies and training opportunities, enabling you to grow professionally and personally.



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