Technical Support Specialist
1 day ago
Job Title: Technical Support Specialist
About the Role:
We are seeking a skilled and detail-oriented Technical Support Specialist to provide remote technical assistance and problem resolution for our customers.
Responsibilities:
- Provide excellent customer service and support via phone, email, or chat.
- Demonstrate strong problem-solving skills and ability to troubleshoot complex technical issues.
- Document and verify reported problems.
- Engage additional resources when necessary to resolve issues efficiently.
Requirements:
- 2+ years of relevant work experience in a technical environment.
- Excellent communication and teamwork skills.
- Able to learn new software tools quickly.
- Familiarity with PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
Benefits:
- Opportunity to develop your technical skills and expertise.
- Collaborative and dynamic work environment.
- Flexible working hours with occasional travel required.
Skills and Qualifications:
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and manage multiple projects simultaneously.
- Familiarity with technical certifications and second or third languages a plus.
What We Offer:
- A competitive compensation package.
- Ongoing training and development opportunities.
- A supportive team environment.
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