Technical Support Specialist
2 days ago
Job Overview
We are seeking a highly skilled technical professional to join our team as a Support Specialist.
This role requires someone who can think critically, manage competing priorities, and remain composed under pressure in a fast-paced environment.
Main Responsibilities
- Provide support and incident management services to end-users.
- Take ownership of assigned incidents, problems, and service requests, ensuring timely acknowledgment, regular updates, and resolution within SLA targets.
- Maintain and manage problem tickets in line with the Problem Management process, ensuring accurate documentation and resolution tracking.
- Develop and maintain deep functional knowledge of our trading application, acting as a subject matter expert for users and internal teams.
- Stay informed on key system developments and communicate relevant changes and enhancements to the business.
Key Requirements
- Proven experience working with and documenting bespoke applications, with the ability to become a subject matter expert quickly.
- Demonstrated experience delivering training to stakeholders and end-users in a clear and engaging manner.
- Familiarity with ITSM tools such as ServiceDesk Plus or similar platforms.
- Strong analytical skills, with the ability to investigate and determine root causes of recurring issues.
About Us
TalentXpert values its employees and provides opportunities for growth and development. We offer a dynamic work environment that encourages collaboration and innovation.
The ideal candidate will possess excellent communication skills, a proactive approach, and a passion for technology. If you are a motivated individual looking for a challenging role, we encourage you to apply.
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