Support Associate Specialist

2 weeks ago

Hubli, Karnataka, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000

Job Summary

We are seeking a highly skilled and experienced Support Associate to join our team. As a Support Associate, you will play a critical role in providing exceptional customer service and support to our clients.

You will be responsible for handling inbound and outbound customer calls, ensuring high-quality service while maintaining professionalism. Your primary goal will be to provide accurate and timely resolutions to customer issues, while also escalating complex problems to internal teams as needed.

To succeed in this role, you must possess excellent communication skills, both written and verbal. Fluency in Korean is mandatory, and prior experience in customer service, call centers, or BPO is preferred.

The ideal candidate will have strong problem-solving skills, the ability to handle customer complaints effectively, and good typing speed. You should also be proficient in handling email, chat, and CRM tools, and able to multitask in a fast-paced environment.

We offer a competitive compensation package, including opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Handle inbound and outbound customer calls, ensuring high-quality service while maintaining professionalism.
  • Provide accurate and timely resolutions to customer issues, escalating complex problems to internal teams as needed.
  • Maintain detailed records of customer interactions and transactions.

Required Skills & Qualifications:

  • Fluency in Korean (spoken & written).
  • Prior experience in customer service, call center, or BPO.
  • Strong problem-solving skills and ability to handle customer complaints effectively.
  • Good typing speed and proficiency in handling email, chat, and CRM tools.

Benefits:

  • A competitive compensation package.
  • Opportunities for growth and development.

Others:

Pune and Bangalore (WFO) locations available. Prior e-commerce, banking, or technical support experience is a plus. Certification in Korean language proficiency (TOPIK or equivalent) is an advantage.

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