Software Technical Support Specialist
4 weeks ago
Job Summary
DigiValet is seeking a skilled Software Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for resolving client queries, recommending solutions, and guiding product users through features and functionalities.
About Us
We are the world's leading hospitality experience platform, dedicated to bringing luxury hospitality experiences to hotels, healthcare facilities, and residences worldwide.
Key Responsibilities
- Collaborate with our client operations team to address issues and change requests in our product.
- Analyze and troubleshoot live problems and production issues reported by clients.
- Proactively monitor live production sites for any issues that may arise.
- Maintain and upgrade server software versions.
- Work with our client success team to prioritize change requests and coordinate with operations team.
Requirements
- 2-4 years of experience in software support and maintenance.
- Strong knowledge of Linux servers, Apache, Tomcat, Nginx, Jenkins, Artifactory, and MariaDB.
- Experience with server health monitoring using tools like Grafana, Prometheus, and Nagios.
- Networking knowledge, including TCP/UDP, IP Routing, Bonding, VLANs, Bridging, DHCP, DNS, FTP, SSH, and IP Routing Troubleshooting.
- Basic hands-on knowledge of networking hardware, including switches, routers, APs, and firewalls.
- Working experience with databases like MySQL and MongoDB.
- Good knowledge of ITIL Change Management.
- XML/JSON and Postman understanding is an added advantage.
- Excellent communication and interpersonal skills.
What We Offer
- The opportunity to work on a world-class product.
- Professional growth and development.
- A competitive salary and benefits package.
- A friendly working environment with wellness initiatives and monthly team events.
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